Return & Exchange Policy
Zroorat.pk will gladly exchange or refund items within 30 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached.
Zroorat.pk or Shipped from Store merchandise may be returned or exchanged with original receipt within 30 days after receiving the package. All returned merchandise will be refunded in the original form of payment.
Returned merchandise that was originally paid for by alternate tenders (i.e. Gift Certificates etc.) other than cash, debit or credit card will receive an exchange or refund in the form of a store credit onto a Zroorat Gift Card. Cash will not be issued.
RETURNS WITH GIFT RECEIPTS
Within 30 days of the date of purchase, receive an exchange or refund for the value paid in the form of a store credit onto a Zroorat gift card. Cash will not be issued.
FINAL SALE MERCHANDISE
No refunds, credits or exchanges on the following:
- Any items ending in Rs.0.87 or Rs.0.98
- Any sale item included in an additional percentage off promotion
- Personalized or custom orders
RETURN TO STORE
Returns can be made at Zroorat.pk Store location in G.T. Road Kharian, Gujrat
If you are shipping your return:
Please send as much information with your return as possible including the name, phone number and address where the order was sent and/or billed to, email address or credit card used to purchase the item along with your receipts. Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.
Send your package to:
CREDIT CARD ONLINE REFUNDS
Credit card was used, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.